Public Services Scotland

Public Services Scotland

We help you reimagine your public service delivery

Our vision is to work as colleagues with Government – bringing technical and commercial innovation to join the dots and enhance public services. We work with our customers to translate policy into practical delivery through designing the simple and delivering the complex.

Our service design approach puts your customers at the heart by designing simple, accessible services across organisational boundaries. This is coupled with practical integration, delivering these complex public services through an ecosystem of innovators, capabilities and local talent.

Our local team takes a consulting-led approach. From helping you identify the problem you are trying to solve, to designing the solution and then delivering the best possible outcome. Often integrating technology that’s already in place, we help you improve your use of legacy systems and applications.

With a presence in Scotland spanning three decades, we understand the context of the Scottish public sector. We also bring our wider UK and European experience to help you innovate.

 

Our offerings

Service design

We are experienced in the practical application of Scottish Service Design Standards.  Our team includes user research, user experience, service designers and user interface developers. They work with our proven service design play-book to develop user-centric solutions. 

Practical Delivery

We help you realise tangible outcomes. Whether this is through automation or RPA, the delivery of digital portals or transforming and updating legacy applications. In addition, we actively work with Civtech and Fintech to deliver innovation.

Operating Models

Working with you, we define new operating models and deliver operational excellence, focusing on people, process and technology. By resolving your current challenges and future-proofing your operations, we can meet the needs of your citizens while driving efficiencies and reducing costs.

Cultural Change Management

A major part of government transformation is successfully managing the cultural shift. We help employees and citizens embrace new digital technologies and work in agile, collaborative ways – with a focus on getting citizen interactions right, the first time, every time.

Thought Leadership
Blogs

Empowering Women to Lead Digital Transformation

| Lynsey Cochrane

The Scottish Government and ScotlandIS – the digital technologies cluster management organisation have conceived an amazing course to nurture future female talent in the IT industry titled, Empowering Women to Lead Digital Transformation (EWLDT).

Empowering a local council to generate data-driven insights: using PowerBI at Welwyn Hatfield Borough Council

| Charlie Cox

Welwyn Hatfield Borough Council wanted to make it easier for staff to use data

Put on your virtual cape and use your skills to help others

| Jackie Smith

 

It has been another strange and difficult year for so many, but through these challenges we have glimpsed the heroes, those who keep going, help out others and find new and inventive ways to support the community around them

My reflections on 30 years in IT (and some news)

| Mags Moore

Remarkably (to me at least!), today marks my 30th year working in IT and whilst a great deal has changed in those three decades, my passion for making life better for people through digital and tech solutions certainly hasn’t waned. 

Videos

Gov X Show Podcast

Learn more
Contact our experts

Mags Moore

Director of Citizen and Devolved Government Services

Contact