Local Government

Local Government

Working to digitise citizen-led services across local government departments


We help realise the tangible benefits for local government from taking a pragmatic digital-first approach to citizen services


We understand the need to enhance service convenience and ultimately deliver a great customer experience for citizens with end-to-end digital transformation.

Our user-centric approach allows us to help you reimagine your service delivery and citizen engagement. We work with you to maintain or improve service quality, making the technology work for the benefit of your business and customers, not technology for ‘technology’s sake’.

We are part of your team from the start, taking a consulting-led approach to help you identify the problem you are trying to solve and to build momentum and secure buy-in from stakeholders to deliver change.


Our digital transformation methodology combines:

  • service design bespoke to our clients and their citizens
  • business transformation to manage organisational and cultural change
  • leveraging legacy and digital technologies
  • working flexibly within the delivery framework to demonstrate outcomes quickly



Our offerings

Digital Service Design

We use our service design and UX expertise to help you redesign high volume or challenging customer journeys. We create highly effective digital services, while leveraging the digital technology that is already available to you.

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Leverage the Legacy

We deliver new digital architecture and platforms that make the most of existing systems, and integrate them to provide a consistent and seamless experience for customers and employees.

operating models and digital council

Operating Models and Digital Council

We define new operating models and deliver operational excellence, focusing on people, process and technology – helping councils become digital organisations.



An immersive workshop over several days aimed at solving critical challenges. We work together to refine and develop solutions.


Cultural Change Management

We help employees embrace new digital technologies as well as collaborative and agile ways of working.


Implementing Amazon Connect for the Service Desk

| Chloe Langan

We selected Amazon Connect to enable omni-channel contact centre systems - i.e. where you can facilitate both voice and chat interactions in one place.

The first small step - How councils can prepare for a new wave of pressures

| Paul Taylor

As the country braces itself for a demanding winter, expectations on councils are increasing and this is on top pre-Covid pressures which have not gone away.


What does digital transformation mean to 82-year-old Edith?

| Mei Pang

Leading and implementing complex digital transformation projects, it is easy to become consumed by spreadsheets, project plans and progress updates. That is why I make a daily habit of asking myself and my team ‘why are we doing this?’ and ‘who is this for?’.

Contact our experts

Ray Baker

Business Unit Director - Local Government