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Explore our latest thinking in digital, customer experience, consulting and more

 

| Jonti Dalal-Small

Beyond ideas: How Collective Intelligence improves organisational judgement
Why do organisations with talented people, significant resources and access to more information than ever still struggle to turn ideas into outcomes? This blog explores how collective intelligence helps connect distributed expertise to improve organisational judgement.

| Nikki Hayford

The principles underpinning future employability systems

Labour markets are becoming more dynamic, workforce needs are changing faster, and individuals are increasingly likely to move between sectors, roles and career pathways over the course of their working lives. In this environment, success will depend less on individual initiatives and more on the principles that underpin the system as a whole. 

| Erica Livermore

Agentic AI: The shift from task automation to service orchestration

Agentic AI marks a shift from task automation to intelligent service orchestration. Erica discusses how organisations can redesign services around outcomes rather than processes, connecting people, systems and decisions more effectively. This blog outlines the governance, trust and accountability needed to deploy agentic AI.

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Corporate News

Sopra Steria appoints Craig Wilson as UK CEO
Sopra Steria, a major European technology player, today announced the appointment of Craig Wilson as Chief Executive Officer of its UK business. 
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