We understand the need to enhance service convenience and ultimately deliver a great customer experience for citizens with end-to-end digital transformation.
Our user-centric approach allows us to help you reimagine your service delivery and citizen engagement. We work with you to maintain or improve service quality, making the technology work for the benefit of your business and customers, not technology for ‘technology’s sake’.
We are part of your team from the start, taking a consulting-led approach to help you identify the problem you are trying to solve and to build momentum and secure buy-in from stakeholders to deliver change.
Our digital transformation methodology combines:
We use our service design and UX expertise to help you redesign high volume or challenging customer journeys. We create highly effective digital services, while leveraging the digital technology that is already available to you.
We deliver new digital architecture and platforms that make the most of existing systems, and integrate them to provide a consistent and seamless experience for customers and employees.
We define new operating models and deliver operational excellence, focusing on people, process and technology – helping councils become digital organisations.
An immersive workshop over several days aimed at solving critical challenges. We work together to refine and develop solutions.
We help employees embrace new digital technologies as well as collaborative and agile ways of working.
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In just 18 months, Broxbourne Borough Council embarked on an ambitious digital transformation journey, in partnership with Sopra Steria.
Half an hour outside of London in Hertfordshire, a digital experiment is underway which could form a blueprint for the future of public services.
We are told that government is transforming itself. The public sector is changing into a ‘public purpose’ sector. More of the service outcomes we expect should be co-produced, across complex delivery chains, which are more connected and collaborative. Success often depends on nudging the behaviours of citizens, communities and businesses.
Business Unit Director - Local Government