We understand the need to enhance service convenience and ultimately deliver a great customer experience for citizens with end-to-end digital transformation.
Our user-centric approach allows us to help you reimagine your service delivery and citizen engagement. We work with you to maintain or improve service quality, making the technology work for the benefit of your business and customers, not technology for ‘technology’s sake’.
We are part of your team from the start, taking a consulting-led approach to help you identify the problem you are trying to solve and to build momentum and secure buy-in from stakeholders to deliver change.
Our digital transformation methodology combines:
We use our service design and UX expertise to help you redesign high volume or challenging customer journeys. We create highly effective digital services, while leveraging the digital technology that is already available to you.
We deliver new digital architecture and platforms that make the most of existing systems, and integrate them to provide a consistent and seamless experience for customers and employees.
We define new operating models and deliver operational excellence, focusing on people, process and technology – helping councils become digital organisations.
An immersive workshop over several days aimed at solving critical challenges. We work together to refine and develop solutions.
We help employees embrace new digital technologies as well as collaborative and agile ways of working.
How Harrow Council has benefitted from expert support to build trust and demystify Digital Ethics.
Just outside the M25, north of London, a digital innovation has taken place that could form a blueprint for the future of public services.
How Sopra Steria transformed one of Broxbourne Council’s most painful customer and staff experiences into a 24/7 automated success story.
We selected Amazon Connect to enable omni-channel contact centre systems - i.e. where you can facilitate both voice and chat interactions in one place.
As the country braces itself for a demanding winter, expectations on
councils are increasing and this is on top pre-Covid pressures which
have not gone away.
Leading and implementing complex digital transformation projects, it is easy to become consumed by spreadsheets, project plans and progress updates. That is why I make a daily habit of asking myself and my team ‘why are we doing this?’ and ‘who is this for?’.
Business Unit Director - Local Government