Digital Councils

Digital Councils

Transforming digital services for you and your residents

Transforming digital services for you and your residents

When designing the digitalisation of public services, Sopra Steria is daring to be different in its approach to helping organisations solve today’s big challenges.

The world has changed, and these changes are impacting council services. Whether it’s reporting a missing waste bin or providing homelessness services, easy to use, end-to-end online digital services are now the ‘new normal’.

Now more than ever there is an opportunity to harness this innovation, appetite and pace for change, to reimagine the way you deliver your customer-facing services.

We help realise the tangible benefits of digital transformation from taking a pragmatic digital-first approach to citizen services. At Sopra Steria we help redesign the right digital services your customers, at the right time, and in the right way to deliver a great customer experience for your residents - delivering value for them and for you.

Our user-centric approach allows us to help you reimagine your service delivery and citizen engagement. It’s time to reimagine digital services for your customers and staff, putting their experience at the heart of everything you do.

This means:


We are part of your team from the start, taking a consulting-led approach to help you identify the problem you are trying to solve and to build momentum and secure buy-in from stakeholders to deliver change.

How we do it

Articulate your vision for the future to design an operating model that puts citizens, outcomes and safety at the heart of everything you do.

Design thinking and user-centric methodology

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Leverage existing technology investments and new technologies to deliver connected and collaborative digital organisations that can work anytime and from anywhere.

Digital advisory and delivery

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Provide support from redesigning organisational structures to shifting digital culture in order to create highly-efficient virtual organisations and service provision.

Business transformation experts

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It’s so exciting to see the complete change in the way that we work. The whole Council is so different to the organisation it was this time last year. I can’t praise this transformation programme enough, particularly in our waste management services. People can now access us 24/7 online in a completely automated process. It’s fantastic”

Sandra Beck, Director of Finance at Broxbourne Borough Council.

The Sopra Steria approach is helping make the complex area of ethics real and approachable. They’ve also introduced us to new digital ways of working, and it’s felt like we’ve been working with a boutique consultancy.

Ben Jones, Head of Digital at Harrow Council.

Client stories

Jadu Webinar

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iESE one Broxbourne

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Elliot's Story

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Edith's Story

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Gov x - Local Government Transformation

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Reimagining Local Service Delivery - Chris Chubb and Becky Davis

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Sarah's Story

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Empowering a local council to generate data-driven insights: using PowerBI at Welwyn Hatfield Borough Council

| Charlie Cox

Welwyn Hatfield Borough Council wanted to make it easier for staff to use data

5 principles for finishing short projects in record time

| Chris Chubb

Chris Chubb, Head of Business Technology Consulting, Government Sector at Sopra Steria shares the working principles that saw the ‘One Broxbourne’ team implement a brand-new JADU platform for customers and staff in a record-breaking three months.

What does digital transformation mean for young parents planning a dream renovation?

| Joseph Taylor

Hundreds of painful customer journeys were identified and reimagined as part of Broxbourne Borough Council’s ambitious digital transformation. In the next of our #DigitalCouncils series, we meet a young couple who are planning a home renovation and are looking for some planning advice.  What is the difference in their citizen experience pre and post Sopra Steria’s game-changing programme?

Creating lasting shared benefits for two neighbouring councils

| Charlie Cox

Charlie Cox, Consulting Manager - UK Government Consulting, at Sopra Steria explains how his team helped two neighbouring councils to transform their shared services to improve customer experience and create long-term efficiencies.

The first small step - How councils can prepare for a new wave of pressures

| Paul Taylor

As the country braces itself for a demanding winter, expectations on councils are increasing and this is on top pre-Covid pressures which have not gone away.


What does digital transformation mean to 82-year-old Edith?

| Maria Fairbank-Azcarate

Leading and implementing complex digital transformation projects, it is easy to become consumed by spreadsheets, project plans and progress updates. That is why I make a daily habit of asking myself and my team ‘why are we doing this?’ and ‘who is this for?’.

What does digital transformation mean to someone facing homelessness

| Chris Chubb

In just 18 months, Broxbourne Borough Council embarked on an ambitious digital transformation journey, in partnership with Sopra Steria.

New research: Where organisations are on their digital ethics journey

| Jen Rodvold

Organisations today are under increasing pressure to demonstrate ethical values, while fighting to keep their businesses viable against a global pandemic and the worst economic depression in 80 years.

Digital Ethics: Why putting people & values at the centre of your strategy matters now more than ever

| Jen Rodvold

The world today is, in many ways, unrecognisable from the world we inhabited only weeks ago.  In an astonishingly short span of time, many of us have been cut off from our loved ones, and perhaps even lost people we care about. 

Contact our experts

Mags Moore

Director of Citizen and Devolved Government Services


Becky Davis

Head of Customer & Organisation Transformation, UK Government Consulting


Chris Chubb

Head of Business Technology Consulting, Government Sector