Service integration and management (SIAM)

Enabling the move to multi-supplier ‘tower’ services

Managing multiple suppliers cost effectively and securely

Government organisations and private enterprises alike are looking at new ways of managing their growing portfolios of suppliers and IT services. This is in response to demands to reduce IT budgets and improve the return on investment (ROI).

In government, the UK Cabinet Office aims to break down large IT outsource contracts and increase the government spend on cloud services and with niche players and small and medium sized enterprises. To achieve this it is promoting the move to an IT tower model. This groups different service areas – such as desktops, applications, hosting and networks – into separate ‘towers’ of service provided by the most appropriate supplier for each tower.

This has the effect of increasing the number of suppliers – and thus the complexity – across IT estates. In a number of cases, companies in the private sector are also adopting a tower model to drive cost and performance benefits.

Rising to the ‘tower’ service challenge

There are numerous challenges for IT leaders in this new landscape. How do they manage data security and interfaces between suppliers with different levels of security accreditation? Can they remove commercial barriers relating to data access and ownership and drive collaboration between suppliers? And with the disaggregation of contracts across multiple suppliers over a shorter period, how easy will it be to swap out suppliers?

In this new multi-supplier landscape, day-to-day business demands still need to be managed. For example, poor or inconsistent IT service delivery will not be tolerated by the business.

Organisations want to be able to operate their IT for longer hours, without adding to their head count. And if there is a surge in demand to cater for peaks in business requirement, this must be met quickly and cost effectively. The issue of ‘application creep’ when software programmes are added on an ad hoc basis also has to be managed.

Sopra Steria can help. We have more than 40 years’ experience of helping our clients improve their operational efficiency, transform their IT and innovate.

Unravelling complexity

Our service integration and management (SIAM) service aims to unravel the complexity of your multi-supplier ‘tower’ contracts and put them on a manageable footing. SIAM brings you a single service partner to manage all your different service towers. This reduces operational cost and leads to improved service level agreements.

Our highly experienced people are accredited in classified and secure environments. They have successfully implemented SIAM processes in diverse organisations. This has given our clients greater flexibility to meet changing business need and an opportunity to drive best value performance from their IT investments.

How we help you to transform and cost effectively manage your IT operations with SIAM:

SIAM consultancy

Our consultants work closely with each client to ensure that the SIAM model they adopt delivers the IT and business outcomes they’re looking for. They achieve this through the following:

  • Design of the SIAM model
  • Policy development
  • Process development and implementation
  • Implementing process governance and assurance
  • Improved efficiency of people and processes

SIAM delivery

In addition to the services provided during the consultancy phase, we support our clients with the following SIAM activities:

  • Procedural development; implementation, advice and guidance
  • Service improvement
  • Education and training
  • End-to-end service monitoring, governance and assurance
  • Cross-tower collaboration
  • Tool set implementation and integration
  • Removal of commercial barriers relating to data access and ownership