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Real business transformation can no longer be achieved without the use of digital technologies. You’re being asked to devote greater resources to these new strategic initiatives – but there are so many challenges. Digitisation has increased the volume of data throughput, legacy services must be carefully integrated, industrial regulation is getting tighter, and multiple customer channels must be served seamlessly. New models are needed. There’s a lot to consider.
By understanding what makes your business tick, we only offer tailored solutions that have a direct and lasting impact. We can help you realise the opportunities afforded by AI, Machine Learning and Robotics technologies to deliver value-driven innovation and solutions with built-in efficiencies.
We know that next generation solutions, powered by AI, will facilitate the future of work and enable organisations to deliver true competitive advantage in an era where the customer demands a digital experience. That’s why we offer a range of consulting, transformation and managed services focussing on the delivery of business transformation through the deployment of AI-enabled data-driven solutions.
With our help, AI and Intelligent Automation can release your staff from repetitive activities that do little to motivate the workforce, slow down the release of business value, and contribute toward costly overheads. We can also help you combine AI with other digital and traditional technologies to transform your legacy services without costly upgrade projects – freeing up your staff to focus on more valuable activities.
We’re here to ensure you make the most of your data to drive better decision making, create differentiated service offerings, and enhance existing offerings to cost effectively improve the customer experience, build brand loyalty, and drive revenue growth.
Taking a CX design-led ideation approach ensures the customer or end user is always put at the heart of any change programmes
Our digital accelerators speed up deployment to ensure a faster ROI
Our talented people are experienced with legacy technologies and how to extract the most value from them
With proven consulting methods, we work very closely with you and your team to ensure we deliver change in the right areas, at the right pace
From planning through to implementation, we offer a seamless, end-to-end service that ensures we’re with you every step of the way
We help you maximise your data and processes to enable value-driven transformation
We quickly identify the right technology solutions that fit your business and the challenges you have and deliver transformation at the right pace, in agile and iterative cycles.
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Morrison Utility Services (MUS) is the UK’s leading utility services provider. It works with blue chip utility companies across the electricity, gas, rail, telecoms and water sectors on the upgrade and maintenance of their infrastructure and networks – including electricity substations, water and gas pipes, electricity and telecoms cables and metering.
On the 8th of April 2019, the EU’s High-Level Expert Group (HLEG) on AI released their Ethics Guidelines for Trustworthy AI, building on over 500 recommendations received on the ‘Draft Ethics Guidelines’ released in December 2018.
If you’re a telecoms operator providing services into consumer and business markets, you will know how important customer experience is to your business. Whether you’re providing connectivity (fixed, mobile, converged), unified communications and IT services into Enterprises, or quad-play offerings to consumers, you will know the importance of an increasingly digital experience and efficient and effective processes.
When designing a system to be more intelligent, faster or even responsible for activities which we would traditionally give to a human, we need to establish rules and control mechanisms to ensure that the AI is safe and does what we intend for it to do.
Digital Director
Senior AI Consultant