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Support and Further Information

Care and support throughout the collections lifecycle

Help if you’re struggling with debt

At Sopra Steria we understand people fall into debt for many reasons. But we believe people shouldn’t struggle alone with their debt worries.

If you are struggling with debt you may need to seek advice with an experienced debt advisor or have access to the right support materials to help with your decision making around options that are available to help clear your debts.

Each debt and people’s circumstances are unique. To find the right support for your outstanding debts and enable you to make the right decisions so your money can go towards paying off your debts, the following organisations can offer help and advice. Simply click on the logos below to access relevant support.

 

money-advice-service

 

W: moneyadviceservice.org.uk/en

T: 0800 138 7777

The Money Advice Service has a range of free debt advice services available across the UK where you can find help in a way that’s best for you. This includes access to the Money Adviser Network who provide free telephone debt advice with a qualified and regulated money advice provider so you can get back on track.

Payplan

 

W: www.payplan.com

T: 0800 280 2816

PayPlan is an online debt solution sets of tools called PlanFinder. It can give you a personalised debt solution in as little as 15 minutes. They also offer free live chat and email support for immediate help.

debt-Advice-foundation

 

W: www.debtadvicefoundation.org

T: 0800 043 40 50

The Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.

National-Debtline

 

W: www.nationaldebtline.org

T: 0808 808 4000

National Debtline offers free debt advice online through its digital advice tool and gives you access to web guides, fact sheets and sample letters.

Financial-wellness-group

 

W: financialwellnessgroup.co.uk

T: 0161 804 5464

The Financial Wellness Group provides free advice and solutions for people struggling with money, debt and budgeting. They have over 27+ years’ experience in supporting people to find a route to become debt free.

Step-Change-Charity

 

W: www.stepchange.org

T: 0800 138 1111

Stepchange is a Debt Charity online advice tool which has helped over 1.7m people to get themselves out of debt. The tool enables people in debt to create a budget and access a personal action plan with practical next steps.

Citizens-advice

W: www.citizensadvice.org.uk/debt-and-money/

The Citizens Advice Bureau can give you access to independent advice and the information you need to make the right choices to help deal with your debt problems, how to avoid losing your home and how to get your finances back into shape.

FCA

W: www.fca.org.uk/consumers/how-complain

If you are unhappy with a financial product or service, you can complain. The FCA does not investigate individual complaints, but the financial firms they regulate must have a procedure in place for resolving disputes with their customers. These firms must also respond to you within set deadlines. If you are unhappy with a financial product or service, the FCA has a clear 4 step process to making a complaint.