How we help organisations to understand their debtors, improve recovery rates, and make sure customers are treated fairly throughout the collections process.
From Sopra Steria’s experience in helping many organisations to transform their debt collections efforts, we believe the existing debt collection model many organisations deploy is actually the wrong way round. So what do we mean by this?
Often when we start exploring collection rates and non-payment of outstanding debts it is usually down to poor data collection methods, a lack of understanding around different debtor personas or simply too much focus on chasing debt at the litigation
and enforcement stage.
At Sopra Steria we have designed a Debt Management approach which takes into account an organisation’s needs in terms of timely collection and a debtor’s requirements at each stage of the lifecycle. By working with us to develop the right collections approach organisations can benefit from:
Using our data and analytics capabilities, we can help you to identify risk profiles throughout the debtor relationship and enable you to tailor different intervention approaches for different debtor groups.
Strategic Advice and Guidance
We can help you to understand where digital transformation initiatives can help improve debt management models and processes, and enable you to access commercial models for the resolution of debt earlier in the lifecycle.
Improved early stage debt recovery rates
By working with you to make sure your debt management processes are aligned to industry standards and automated processes are in place to maximise recovery before delinquency status is reached.
Better late stage debt recovery outcomes
Through either our in-house Debt Collection Service or fully managed service provision, we can help you put in place tailored programmes for repayment through digital channels and give debtors access to educational materials and support channels.
Avoid costly litigation and enforcement action
By working with authorised FCA industry experts, we can help you to offer final opportunities to pay, making it easier for debtors with services designed to meet their diverse needs.
A service based on firm ethical principles and a commitment to supporting vulnerable people
Our business model is focused on using data to better understand debtors’ situations, offering tailored repayment plans, and minimising late stage debt recovery wherever possible – is based on our ethical approach. Our ethical principles define everything we do, including our work to better serve vulnerable individuals.
We provide Debt Management services to the following sectors:
CEO – Sopra Steria Financial Services Limited