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At Sopra Steria we believe organisations who offer financial services need to embrace digital change and make sure treating customers fairly and with respect is at the heart of their strategy.
To be successful in highly competitive and complex markets, financial services organisations need to provide a truly differentiated customer experience and be ready to drive a positive impact in the world we live in.
This means starting with the customer journey and understanding each and every touchpoint they have with your organisation, their data, their expectations, their lifestyle choices, and making sure relevant information and educational materials are available through any channel they choose to interact with.
Unfortunately many organisations who offer financial services to their customers today are caught between designing and implementing a great customer experience and trying to manage and maintain disparate data, legacy systems and processes which are holding them back from being able to deliver what their customers really want.
For change to work and to make financial services easier to use, more accessible and customer friendly, the key to success will be through incremental growth and change to systems, processes and technology. But to undertake these incremental programmes of change which supplement existing user journeys, organisations who offer financial services to customers need to have access to the right mix of skills, tools and expertise to be successful.
At Sopra Steria we have over 50 years’ experience in helping organisations to transform and deliver the change needed for financial services to meet customers changing expectations in a digital world. Our software is trusted by over 1,500 financial services institutions across 80 countries.
We are also one of the UK’s Leading providers of Shared Business Process Services including two large Joint Ventures, NHS Shared Business Services and Shared Services Connected Limited. Our strategic vision is to use our collective experience of business transformation to support the evolution of financial services in the UK and become the market leader in Debt Management services.
