Sustainability Offerings

Safe Dig


Supporting efficient street works 

Utilities companies, telecoms companies and specialist utilities and infrastructure providers often undertake projects, programmes and initiatives that require engineering, repair and construction work that have an impact on public assets – such as roads and carriageways. 

Prior to undertaking excavation works, organisations need to collate a set of utility plans or ‘Safe Dig’ drawings to show the location of any underground services, like gas or water pipes. If the field operative does not have the relevant information on arrival at a work site, they cannot continue – with organisations incurring avoidable costs and potential penalties for every aborted job. 

How we can help? 

Our solution provides companies with the assurance of an effective and efficient service. You can specify the location, scale and urgency for the Safe Dig documentation – and it enables you to prioritise requirements to ensure you receive the documentation within required timescales.  

Once the request is received, our team remotely interrogates the utility data relating to the specified location and identifies any underground assets. This information is then compiled into a drawing pack to the required scale. 

Reaping the benefits 

Our Safe Dig solution delivers tangible cost savings with continuous improvement for Safe Dig and utility support work: 

  • Reduced back office costs and improved efficiency in the transactional processing 

  • Fast, high quality service driven by metrics 

  • Scalable service with low risk transition 

  • Electronic drawing files that can be accessed in the office or in the field via mobile devices 

  • Robust management information systems and analytics support informed decision making 

What makes us different? 

At Sopra Steria, we’re already delivering our solution to a number of clients and the results speak for themselves: 

  • Quality performance @ 99.99% – zero job aborts leads to near zero rework and zero penalties 

  • 100% achievement of turnaround time for emergency works – helping to reduce repeat contacts (and it takes only 30 minutes to complete the transaction) 

  • Utility matrix – a unique, one-step solution for creating Safe Dig packs that provide details of the utilities and utility companies in a specific geography; this has reduced search times from three minutes to just 30 seconds 

  • Hold reduction process – reduces the need to pass requirements back to the client team, improving closure rate and reducing hand-off by 43% 

  • Flexible resource pool – providing up to 18 hours of coverage and a fast turnaround vs standard UK working hours 

  • Ability to scale up services – flexibly scale, as and when required, thanks to a pliable offshore resource pool where 75% of staff are cross-skilled 

To learn more about Safe Dig and how it might benefit your business please contact us.  

Client Stories
Thought Leadership

Street Works Made Smart

Jan 8, 2021

Energy Utilities
Safe Dig
Thought Leadership