Pension Services

Transforming Pension Administration to optimise member experience and engagement

As a recognised leader in delivering digital transformation, we harmonise people, process and technology to help our clients provide high quality and efficient pension services, with a focus on improving the member and employer experience. By optimising the use of digital technologies, we help members engage with their pension service, allowing them to make fully informed decisions to support their retirement goals.

We directly administer pension schemes for over 1.4 million members in the UK and provide a range of pension and retirement consulting services to clients in the UK and across Europe.
  • 1.4 million members
  • £4.5 billion in member payments each year
  • Strong Expertise in the Defined Benefits (DB) sector
  • Global leader in finance software solutions

Pension services that empower members and employers whilst reducing cost and complexity.

For Members: Providing services that are engaging, easy to use and informative:

  • Empowering members with access to their information, statements and scenario planning to aid retirement planning
  • Embedding financial well-being to help members make the right decisions at the right times, so they can plan and prioritise effectively across their financial life
  • Providing support services through a variety of channels to support members needs

For Pension Administrators: Reducing administrative burden by improving efficiency.

  • Advising organisations on the appropriate delivery model, achieving service quality while maintaining value for money
  • Ensuring the service is fully compliant with regulatory standards, with the agility to meet changes in requirements
  • Providing consultancy and tools to assess service performance and gain insights to inform continual improvements to the service 

For Employers: Reducing the cost and complexity of pension provision.

  • With a focus on secure data management and reporting, employers have full access to their management information to enable them to plan effectively
  • Ensuring the service operates efficiently, improves engagement and reduces the burden of servicing members
  • Providing peace of mind to employers with a pension service that meets regulatory standards, focused on improving the user experience to meet the needs of both members and employers

Pensions Centre of Excellence

Our Pensions Centre of Excellence provides the framework from which we support our clients in both the private and public sector. Our consultancy services include service strategy support, design, planning and implementation to deliver best in class user experience and address regulatory compliance. Managed service functions provide services and operations where clients have trusted us to provide their pension administration on their behalf to their members. Our managed service offerings draw upon our consulting capability to support service design, transformation and ongoing service optimisation.

Our consultancy and managed services

Future service design including development of transformation programmes, process redesign & change management planning​.
Optimising the member experience to improve engagement with the service and enhance the user journey at each stage​.
Advisory services to build financial wellness into client solutions to ensure members are better informed & supported​.
Providing recommendations & solutions to deliver improved services for all forms of Vulnerability​.
Support to help you select the right technology solutions and implement​.
Defining your data strategy including data security, data cleansing and data migration​.
Providing full scheme administration including management of members, financial management & payroll services​.
Provision of technology platforms including maintenance & enhancement​.
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Reflections on PASA’s ‘Rip it up and start again’ annual conference
Following a year without a conference, it was great to meet up with industry peers and service providers to discuss the hot topics surrounding pensions, with the theme based on ‘rip it up and start again’.

Creating member-centric experiences for pension savers
To be genuinely customer-centric, interactions must be simple. Here we explore the balance needed in delivering a digital-first customer experience, with the all-important human element.

| Kerry Nicolaides

The post-pandemic pensions landscape

It’s time for the pensions industry to harness innovations, navigate the new social landscape and meet the growing demands of pension savers. Here are the key enablers for digital transformation.

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