Mark is a digital transformation professional helping financial services firms embrace new technologies by leveraging his industry experience and innovation to improve or redefine the customer journey.
Mark has significant experience in Residential and Commercial Property Loans, Revolving & Instalment Credit and Contingent Liabilities. In addition Mark has business and consumer deposit experience across instant access, term deposits and notice-type savings.
After leaving banking Mark’s focus was on the customer journey and how he could use his experience in helping the industry evolve to meet the needs to today’s consumer.
Mark has worked with many hardware and software vendors and in recent years has experience of advanced analytics, neural networks/machine-learning/AI and Quantum-inspired computing.
Nov 1, 2022 | Mark McAlpine
We commissioned a survey into the preferences and attitudes of consumers and their debts.