London, 4 May 2018 – Sopra Steria has today announced a new application management contract with Co-op Insurance. The master service agreement (MSA) provides not just Co-op Insurance, but all members of the wider Co-op business, one of the world’s largest consumer co-operatives, access to all of the skills and capabilities within Sopra Steria. The contract enables Co-op Insurance to maintain existing stability whilst providing support and development services for key existing business services.
The new direct agreement replaces a long-standing previous contract with CFS Management Services (CFSMS). Over a 20-year period Sopra Steria experts have worked in close collaboration with Co-op colleagues to ensure that the organisation’s mission-critical services have stayed at the forefront of innovation and delivery in the UK.
John O’Grady, Head of Commercial Services, Co-op Insurance, commented: “Over many years the expertise offered by Sopra Steria has helped performance stability and enabled improvements in productivity, innovation and quality. I’m delighted that that same expertise will remain and, through this contract, now be accessible by Co-op Insurance as well as everyone within our wider Co-op business. Sopra Steria’s understanding of Co-op Insurance and the wider business supports this new agreement and our close relationship with their support and project delivery teams underlines their importance to us as a partner.”
Melba Foggo, Managing Director, Consulting UK at Sopra Steria, said: "This contract extends a partnership dating back to the late 90s, and recognises our proven track record of continual management and enhancement of operations across the whole of the Co-op. I’m excited to see how the contract will evolve to meet the future needs of Co-op, and how they can make the best use of our best-in-class automation, analytics and Big Data expertise.”