The Scottish Government’s Digital Strategy for Justice has introduced extensive modernisation and digitisation to the justice system.
As an early adopter of digital initiatives the justice sector will act as a model for other public services in Scotland and also for the rest of the UK. Holyrood’s Digital Justice Scotland 2016 conference comes at a time when the Scottish Criminal Justice System is being transformed by digital technologies.
Join us on our stand to find out more about Sopra Steria’s digital justice solutions and what we are doing for key clients such as:
- Northern Ireland & Scottish Prison Services
- UK & French Ministries of Justice
- The National Offender Management Service (NOMS)
- Private Probation – Community Rehabilitation Companies (CRCs)
- HM Courts and Tribunals Service
- Scottish Courts and Tribunals Service
- Police Scotland
At the event Sopra Steria’s Mark Macrae, Senior Consultant, Sopra Steria and Emily Walters, Head of Service Design, will be hosting a workshop at 11.20, Case Management Systems : A customer focussed service design approach
Customer experience and service design are vital techniques used by customer service organisations. Given the Justice Sector is unique in so much that the ultimate goal is to reduce re-offending/recidivism, can the same techniques be used to achieve this alternate goal? How should we consider the offender as a customer of the justice sector?
In this workshop we will look at best practices in service design and then open the debate to the floor to discuss how best we can disrupt the status quo to bring about behavioural change in the way we approach case management within the sector.
More information about the event can be found on Holyrood's website.
Discover more about Sopra Steria's experience working in the Justice sector