IT managed shared services

Meeting the demand for high availability IT services

Cost effective IT service provision

While IT powers the business, it is still a costly overhead requiring up-front investment. Maintaining and upgrading systems with infrastructure, software and skills, or via a technology refresh, add to the cost.

It is no surprise that IT leaders face ongoing demands to reduce budgets and improve the return on investment (ROI). They must address additional costs resulting from ‘application creep’ when software programmes are added on an ad hoc basis.

Cost is just one of many challenges in the enterprise landscape that IT leaders are dealing with. Organisations also want to be able to operate their IT for longer hours, without adding to their head count. And they won’t tolerate poor or inconsistent IT service delivery. If there is a surge in demand to cater for peaks in business requirement, they expect it to be met. If there is a regulatory change, they want the agility to quickly and cost effectively adapt their systems in response.

In today’s digital enterprise the IT estate has to support and provide mobile access via suitable technology. It needs to be responsive to the green agenda and operate across global working environments.

Managing complexity

These are clearly complex and challenging times for the enterprise IT function. In many cases ageing premises and plant equipment are coming to the end of life and decisions have to be made about what happens next. Can supplier lock-in contracts be avoided? Are there more flexible cost and capacity service provision models available? And is there scope for creating space by moving IT infrastructure offsite?

Sopra-Steria can help. We have more than 40 years’ experience of helping our clients improve their operational efficiency, transform their IT and innovate.

We build and manage the IT solutions that drive our clients’ success. We combine best practice policies and processes, ITIL and PRINCE2, to cost effectively deliver their ICT services. By combining this with our ITIL-compliant service management toolset, we provide the overarching integration and governance required to deliver a Service Integration and Management (SIAM) service.

Operational excellence

We bring a rigour and operational excellence that combines local touch, global talent, industrialisation and automation with a flexible commercial model. Our clients benefit from reduced operational costs and improved service levels as we focus on delivering the right business outcomes.

What we do to help enterprises transform and cost effectively manage their IT operations:

IT operations management

Your IT systems are in safe hands under our operations management. We provide a wide range of services looking after all aspects of your IT estate:

  • Service Integration and Management (SIAM)
    • IT managed shared services
      • Service management
      • Service Desk
      • Data centre services
        • Data centre provision
        • ITDR
        • Relocation
    • Hosting and Service Management
      • Cloud
      • Server management (Windows, Unix and Linux)
      • Storage and back-up
    • WAN and LAN
    • Voice and video
    • End user computing
    • Database administration:
      • SQL
      • Oracle
    • Print and multi-functional devices (MFD)
    • Tools and automation
  • Cloud services
    • Cloud broker
    • Cloud delivery
      • Workplace on command
      • Infrastructure on command
      • Service desk on command
  • Cyber centre
    • Vulnerability assessment
    • Threat detection
    • Protective monitoring.

Security services

Safeguarding your information assets and IT systems is a business priority. Our security services comprise the following:

  • Risk Management
  • Accreditation
  • Security Awareness
  • Security Architecture
  • Security Consulting
  • Security Incident Management

Consulting services

When you need help defining your strategic IT improvements, our consultants offer the following services:

  • Technology consulting
    • Solutions architecture and design consultancy
    • Strategy and roadmap
    • Shared service infrastructure management (IM)
    • IM business consulting
      • Benchmarking
      • IM assessment
      • Industry standard process and methodology

Transition, transformation, process and governance

Change can be difficult to bring about successfully. That’s why we have a dedicated transition and transformation service. This smoothes the process of change with two core offerings:

  • Infrastructure consolidation
  • Operational transformation.

We also provide a Process and Governance service comprising:

  • ITIL v3 / 2011
  • Programme and Project Management

Our experience

Infrastructure Management

We have more than 40 years of infrastructure management (IM) delivery success and close to 300 multilingual agents. Our 3,500 service desk operators handle incidents and requests, resolving 3 million tickets every year. They are complemented by our 37,000 professionals in 20 countries who deliver services and support to more than 60 customers in the UK and over 200 globally.


We are vendor agnostic. We establish relationships with all the major hardware vendors, as well as niche players and small and medium enterprises (SMEs) in a multi-sourcing approach. This ensures that we are able to give our clients the best solution to meet their individual needs. Our technology partners include:

  • Microsoft for software
  • Citrix for software
  • HP for software tooling and data centre (DC) hardware
  • Symantec for security services
  • PauloAlto for security products
  • EMC for storage/SAN
  • Cisco for DC hardware and services
  • BT for communications and DC services
  • Virgin for communications
  • AVNET for software
  • Arrow for software
  • IBM for DC hardware and services