Combining our proven robotic process automation services with Lean techniques to create an optimised virtual workforce
Meeting today’s (and tomorrow’s) challenges with RPA
Today’s Financial Services companies are being challenged on many fronts. They need to satisfy the needs of demanding customers as well as meet the requirements of increasingly watchful regulators. That’s why so many leading organisations are looking at automating their key processes with Robotic Process Automation (RPA).
Meeting the challenges of customers, regulators and the market
Regulators are seeking increasing transparency on risk and liquidity and enforcing greater regulatory scrutiny and control. Additionally customers are becoming more demanding in their requirements, expecting services across an ever growing number of digital channels. What’s more, they are becoming vocal in communicating dissatisfaction – often over social media if they don’t receive it.
Delivering an innovative, enhanced and streamlined customer experience
To be successful in a highly competitive marketplace, organisations need to offer an innovative, enhanced and streamlined customer experience whilst increasing transparency, reducing costs and fuelling efficiency. But business leaders are being hampered with legacy IT systems that are inflexible, inefficient and not ‘fit for purpose’. This is where RPA can offer significant benefits by empowering agility and introducing innovation.
In its January 2016 report, Business Process Automation - the future of white collar BPS, TechMarketView stated: “Many early use cases for RPA have seen workers being redeployed into higher value roles that are imed at improving operations and customer engagement. This is exactly the sort of gains that would be hoped or from automation.”
What is Robotic Process Automation?
Robotising an activity involves streamlining and automating a highly labour intensive, time consuming process by introducing proven techniques to ensure consistent, repeatable actions happen on time, every time. Put simply, it means that highly complex procedures can be carried out quickly, accurately and with total compliance.
- ‘Right first time, every time’ customer facing processes
- Higher customer satisfaction, increased scores, sales and revenue
- Streamlined, optimised, rapid process completion
- Enhanced analytics and incisive MI to track customer behaviour and enable cross selling and ‘next best action’ decisions
- Enhanced consistency and regulatory compliance
- Increased agility and management of peaks and troughs in demand
- Reduced staff attrition and retraining costs
- Life of legacy systems is extended
- Better data quality – due to removal of human errors in processing
- Improvement of staff morale – enabling staff to work on more interesting and strategic work rather than administration
Take a look at the full brochure