Client stories

Success Stories
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Applications portfolio project management benefits from best practice IT governance framework

Airbus
 

Onboard IT systems with avionics and simulation products

Airbus
 

More effective use of licence fees by significantly reducing back office costs

BBC
 

Improved online access to council and community information

Borough Council of King’s Lynn & West Norfolk
 

Intelligent baggage systems allows BAA to track and report on baggage location more accurately

British Airport Authorities
 

Improving delivery to UK retail sector

Cegedim Rx
 

Partners in transformation improve support for frontline officers

Cleveland Police
 

Shared business service delivers efficient support services

Cleveland Police
 

Consistent contact management across the Force

Cleveland Police
 

Criminal Justice support services

Cleveland Police
 

Digital migration of 39 regional banks

Credit Agricole
 

Scottish health and social care data sharing review

Data Sharing and Technologies Board
 

Streamlining the creation and booking of appointments through the SmartSTORM Diary

Durham Constabulary
 

New ways of working and innovative approaches to customer service

Eastbourne Borough Council
 

BI solution helps the easyJet business arrive on time

easyJet
 

easyJet passengers given the opportunity to choose 'Allocated Seating' on all flights

easyJet
 

Online system to trace the correct insurer of an employer in order to pursue a potential claim

Employers’ Liability Tracing Office
 

STORM Command and Control gives officers the information they need, when they need it

Essex Police
 

Delivering industry leading application management

Financial Conduct Authority (FCA)
 

Delivering a solution for AIFMD in response to new UK legislation

Financial Conduct Authority (FCA)
 

Driving efficiencies and flexibility for UK local authority with an innovative commercial model

Gloucestershire County Council
 

Working together to meet strict deadlines for the accurate processing of passport applications

Her Majesty’s Passport Office
 

Leicestershire councils: mutually beneficial shared services

Hinckley and Bosworth Borough Council
 

Transforming access to council services

Hinckley and Bosworth Borough Council
 

Court Store driving digital transformation within the Criminal Justice System

HMCTS & CPS
 

Blue light collaboration to deliver more efficient and effective services

Kent Fire & Rescue Service
 

STORM command and control improves Incident management

Kent Police
 

Digiposte: an innovative service

La Poste
 

Supporting the modernisation of processes for one of Europe's largest retailers

La Redoute
 

Partnerships for Sustainability

Land Registry
 

Delivering remediation solutions and support

Large UK retail bank
 

Delivering services on mobile platforms to improve customer interaction via mobile devices

Large UK Utility
 

Launching a new UK retail bank

Leading Retail Bank
 

Raising the profile of health and safety at work

Mace
 

Streamlined payroll solution helps reduce McDonald's administration costs

McDonald's
 

Transforming logistics with a tri-service inventory system

Ministry of Defence
 

Ensuring reliability, interoperability and performance of military communication and information systems

Ministry of Defence
 

New master data management solution increases speed-to-market and provides trusted financial information

Mitchells & Butlers
 

Efficient business support operations

Morrison Utility Services
 

Providing effective and efficient Safe Dig services through innovative offshore BPO

Morrison Utility Services
 

MIB rolls out police helpline service

Motor Insurers' Bureau
 

New BI strategy unlocks potential of MIB data

Motor Insurers' Bureau
 

Driving continuous insurance enforcement law

Motor Insurers' Bureau
 

JV with Dept of Health changing the perception of shared services and outsourcing in the public sector

NHS Shared Business Service
 

Transforming ways of working for 16,000 civil servants

Northern Ireland Civil Service
 

Achieving data sharing and application integration whilst demonstrating real partnership and collaboration

Northern Ireland Department of Health’s Business Services Organisation
 

Prison records management system

Northern Ireland Prison Service
 

Working in partnership to achieve the strategic vision of being first for trusted statistics

Office of National Statistics
 

Rigorous testing ensures delivery of Orange Wednesday

Orange
 

Achieving efficiency gains, data quality and governance improvements through improved business intelligence

Powys County Council
 

IT transformation programme for managing pension administration

Royal Mail Group
 

Long term partnership

Royal Mail Group
 

Management information system

Scottish National Criminal Justice Board
 

Transforming the working environment and introducing more efficient access customer channels and self service

Shepway District Council
 

Digital delivery partner for Student Loans Company: improving the customer experience

Student Loans Company
 

System quality assurance for Student Loans Company

Student Loans Company
 

Thames Water
 

Application security testing for Department for Regional Development, Northern Ireland

The Department for Regional Development Northern Ireland
 

Planning and delivering the successful separation of systems and data following business sale

UK Life and Pensions company
 

Improving services maintains and extends the council’s good reputation for service excellence

Welwyn Hatfield Borough Council
 

Outsourcing F&A processes frees up staff to focus on strategic finance activities

Whitbread
 

Effective asset management

Yorkshire Water
Success Stories
    PDF
 

Improved online access to council and community information

Borough Council of King’s Lynn & West Norfolk
 

Scottish health and social care data sharing review

Data Sharing and Technologies Board
 

New ways of working and innovative approaches to customer service

Eastbourne Borough Council
 

Driving efficiencies and flexibility for UK local authority with an innovative commercial model

Gloucestershire County Council
 

Working together to meet strict deadlines for the accurate processing of passport applications

Her Majesty’s Passport Office
 

Leicestershire councils: mutually beneficial shared services

Hinckley and Bosworth Borough Council
 

Transforming access to council services

Hinckley and Bosworth Borough Council
 

Partnerships for Sustainability

Land Registry
 

JV with Dept of Health changing the perception of shared services and outsourcing in the public sector

NHS Shared Business Service
 

Transforming ways of working for 16,000 civil servants

Northern Ireland Civil Service
 

Achieving data sharing and application integration whilst demonstrating real partnership and collaboration

Northern Ireland Department of Health’s Business Services Organisation
 

Working in partnership to achieve the strategic vision of being first for trusted statistics

Office of National Statistics
 

Achieving efficiency gains, data quality and governance improvements through improved business intelligence

Powys County Council
 

Transforming the working environment and introducing more efficient access customer channels and self service

Shepway District Council
 

Digital delivery partner for Student Loans Company: improving the customer experience

Student Loans Company
 

System quality assurance for Student Loans Company

Student Loans Company
 

Application security testing for Department for Regional Development, Northern Ireland

The Department for Regional Development Northern Ireland
 

Improving services maintains and extends the council’s good reputation for service excellence

Welwyn Hatfield Borough Council
Success Stories
    PDF
 

Court Store driving digital transformation within the Criminal Justice System

HMCTS & CPS
 

Prison records management system

Northern Ireland Prison Service
 

Management information system

Scottish National Criminal Justice Board
Success Stories
    PDF
 

More effective use of licence fees by significantly reducing back office costs

BBC
 

Intelligent baggage systems allows BAA to track and report on baggage location more accurately

British Airport Authorities
 

Improving delivery to UK retail sector

Cegedim Rx
 

BI solution helps the easyJet business arrive on time

easyJet
 

easyJet passengers given the opportunity to choose 'Allocated Seating' on all flights

easyJet
 

Digiposte: an innovative service

La Poste
 

Supporting the modernisation of processes for one of Europe's largest retailers

La Redoute
 

Delivering services on mobile platforms to improve customer interaction via mobile devices

Large UK Utility
 

Raising the profile of health and safety at work

Mace
 

Streamlined payroll solution helps reduce McDonald's administration costs

McDonald's
 

New master data management solution increases speed-to-market and provides trusted financial information

Mitchells & Butlers
 

Efficient business support operations

Morrison Utility Services
 

Providing effective and efficient Safe Dig services through innovative offshore BPO

Morrison Utility Services
 

Rigorous testing ensures delivery of Orange Wednesday

Orange
 

IT transformation programme for managing pension administration

Royal Mail Group
 

Long term partnership

Royal Mail Group
 

Thames Water
 

Outsourcing F&A processes frees up staff to focus on strategic finance activities

Whitbread
 

Effective asset management

Yorkshire Water